Frequently Asked Questions

 

PRODUCTS

〇 WHERE CAN I FIND YOUR PRODUCTS?

You can discover our products through our online shop, at markets (announced on @itsokaystore), and at our partner locations (see list here)

〇  WHERE ARE YOUR T-SHIRTS AND CREWNECKS MADE?
Our t-shirts and crewnecks are made in Portugal. We take pride in using a small family factory near Braga, region known for high-quality manufacturing.

〇  WHAT ABOUT CARE INSTRUCTIONS FOR T-SHIRTS AND CREWNECKS?

1. wash less & wash with similar colors
2. always wash cold (inside out)
3. do not tumble dry (it's the worst)
4. iron on reverse (if necessary) & store correctly
5. treat stains immediately
6. wear it with pride

      Please take good care of your items! 

〇  WHERE CAN I FIND THE SIZE CHARTS FOR EACH PRODUCT?
You can find all size charts on our homepage at SIZE CHART. You may also select "Shop" and then "Size Guide". If doubts persist, please feel free to contact us.

〇  DO YOU HAVE A "GIFT" OPTION?
 Yes, you can write a message for someone special or buy one of our gift cards.

PAYMENT METHODS  

SHIPPING

〇  DO YOU OFFER WORLDWIDE SHIPPING?

Yes, if you have any doubt, please feel free to contact us.

〇  HOW DO YOU SHIP A PRODUCT?

We dispatch all your items from Lisbon, Portugal. Our shipping partners include the Portuguese national courier CTT or DPD for shop/similar services. Shipping costs are calculated during the final stage of the ordering process, prior to completing the purchase.

You can check shipping cost at the last step of the ordering process.

Once an order has been sent to the correct address, we are not responsible for lost or stolen packages. We are also not responsible for orders with incorrect shipping addresses. If this happens, please send us an email immediately to itsokay@itsokaystore.com, and we’ll update the address if not shipped.

If your package is returned to us, you will be responsible for paying the new shipping cost.

You may change the shipping address until your order is shipped. Just send us an email (itsokay@itsokaystore.com).

RETURNS & EXCHANGES

No, but you can return your order and make a new purchase. We have a 30-day policy for returns. In the event that you have benefited from free shipping costs with your order, these will be deducted from the amount to be returned. Please note that returned items will only be accepted if unworn and in their original condition. Returns can be initiated through our returns page.

Oops! it's okay to make mistakes! If you have received an incorrect item or something's missing, contact itsokay@itsokaystore.com and we'll be happy to help you.

You're not completely satisfied with your purchase? No way! But not a problem. please contact our customer service department at itsokay@itsokaystore.com. Please note that returned items will only be accepted if unworn and in their original condition. We are not responsible for the return shipping costs of the item and shipping costs will not be refunded. The item is your responsibility until it reaches us. For your own protection, we recommend using a delivery service that insures you for the value of the goods.

Please note that "Discounted" items for which a discount code was applied at checkout are eligible for a refund or exchange within the 15-day return period.

It's not possible to exchange the gift card.